General Security and Privacy Policy

Protecting privacy and personal data is a top priority for Clínica LHR and a clear commitment we've made.

This policy pertains to privacy practices within the scope of activities carried out by Clínica LHR, including its websites, online platforms, and other services managed by the clinic. The personal data you provide to us during interactions with our various services will be handled with the security and confidentiality guarantees required by the legal framework concerning the protection of personal data.

The websites and platforms under the responsibility of Clínica LHR, as part of the services provided, may contain links to other websites managed by third-party entities. Clínica LHR's privacy policy applies exclusively to the websites and services under our responsibility. When you access websites of other entities, even if from Clínica LHR's platforms, you should read their respective privacy policies.

Accessing and using the services, websites, and platforms under Clínica LHR's responsibility should be free for the user, with Clínica LHR assuming that the user has read, understood, and accepted the Terms and Conditions of their use.

Any attempts to alter information or any other actions that may cause harm and jeopardize the system's integrity are strictly prohibited in accordance with current legislation. The user is obliged to scrupulously comply with applicable laws, particularly regarding cybercrime and intellectual property rights, and is solely responsible for any violation of these regulations.

DATA PROTECTION OFFICER

If necessary, Clínica LHR can be contacted through the email address geral@clinicalhr.pt or by registered mail with acknowledgment of receipt at Avenida da Liberdade, 144, 8º Direito, 1250-146 Lisbon.

PRIVACY

Clínica LHR respects your right to privacy. The data requested is intended for the provision of the requested service and personal data that are not necessary for the provision of the service or without your consent will not be collected.

Interactions with Clínica LHR's services, websites, and platforms do not require user information, except when, for expressly identified purposes, registration is declared necessary and is authorized by the user in accordance with the following terms.

DATA CONTROLLER

Clínica LHR, as the data controller:

• Ensures that the processing of your personal data is carried out for the purposes for which they were collected or for compatible purposes;
• Collects, uses, and retains only the personal data necessary for the purpose at hand;
• Does not transmit personal data for commercial or advertising purposes;
• Processes personal data for legally prescribed purposes or for the provision of services at your request.

TYPES OF PERSONAL DATA WE COLLECT

The personal data subject to processing by Clínica LHR varies depending on the services provided on electronic platforms and other services under our management.

Depending on the type of services provided, we may collect: name, age, email address, and mobile phone number.

PERSONAL DATA SECURITY

In the pursuit of our activities, Clínica LHR uses a set of technologies and security procedures suitable for protecting your personal data, preventing unauthorized access or disclosure, including:

• Physical security measures, such as access control for employees, collaborators, and visitors to the headquarters and very strict intrusion prevention mechanisms, fire extinguishing, 24x7 equipment monitoring, and equipment hosting in dedicated racks at the data center;
• Logical security measures for access to systems and workstations through identity management, authentication, and privileges management mechanisms; in the network component, the use of firewalls and intrusion detection systems, segregating networks and application environments, as well as encryption of information through secure communication channels.

ACCESS AND CONTROL OF YOUR PERSONAL DATA

We enable you, upon request, to access, rectify, and delete your personal data. You also have the right to object to the processing of your personal data.

If the use of your personal data is based on consent, you have the right to withdraw it without affecting the validity of the data processing performed up to that point.

Through the data protection officer (geral@clinicalhr.pt), you can request:

• Information about your data;
• Information about the processing;
• The purpose underlying the processing;
• Correction or updating of data;
• Your data in an open format;
• Deletion of data, without prejudice to the applicable legislation.

PERSONAL DATA ARCHIVING

Your personal data are kept by Clínica LHR for the period necessary for processing, in accordance with the respective purpose.

Retention periods may change when associated public interest, historical, scientific, or statistical reasons justify it, and Clínica LHR commits to adopting the appropriate storage and security measures.

Cookies and Similiar Technologies

Clínica LHR uses cookies and other similar technologies on its websites to improve the performance and browsing experience of its users, increasing response speed and efficiency and eliminating the need to repeatedly enter the same information.

The placement of cookies helps websites recognize the user's device on the next visit and is often essential for their operation.

The cookies used by Clínica LHR do not collect personal information that can identify the user, storing only generic information, such as the form or region/city of access, among others.

The cookies used on Clínica LHR's websites and platforms are as follows:

• Essential – necessary for navigation on the website, ensuring access to private areas, and enabling the provision of services, namely session cookies.
• Analytical – necessary for collecting information for statistical analysis of website navigation and usage, namely Google.
• Social Media – allowing interaction with social media, namely:
  • Facebook;
  • Addthis;
  • Twitter.
• Performance – necessary for monitoring the user experience of the website, such as:
  • Cloudflare;
• Plumbr.

The information generated by the use of cookies may be sent to third parties for trend analysis, navigation tracking, and performance analysis, without identifying any individual.

How to control Cookie usage?

Users can prevent the use of cookies in their browser settings. However, limiting this option may affect the use of some features or the performance of certain tools.

Disclaimer of Liability

Clínica LHR cannot be held liable for any damages or losses in terms of civil liability (including, but not limited to, direct or indirect damages, lost profits, and moral damages) arising directly or indirectly from the correct or incorrect use of its services, websites, and their respective contents by the user, including unauthorized access to the user's computer and computer system by third parties.

The information provided should be considered for informational purposes.

In the services, websites, and portals managed by Clínica LHR, there may be content and services provided by third-party entities, which are responsible for their updating. Therefore, Clínica LHR cannot be held responsible for the complete accuracy and timeliness of any information on its websites.

The websites may contain links to websites operated by third parties over which Clínica LHR has no control and for which it assumes no responsibility.

The display of legal provisions on this website does not replace the consultation of the current legal norms officially approved and published in their original editions (such as the Diário da República or the Official Journal of the European Union).

Changes to security and privacy policy

These Terms and Conditions, which you should read carefully, may be changed, with the changes taking effect from the date of their publication on this website, with express reference to the update date.

Applicable law and competent court

These Terms and Conditions are governed and interpreted in accordance with Portuguese law. The court of the Lisbon area, to the exclusion of any other, is competent to settle any conflicts arising from the interpretation and application of these Terms and Conditions.

Last Updated date of privacy policy

April 5, 2021.